Lucky Buys Information Privacy Policy
Introduction
This policy sets out how Lucky Buys uses personal information of Members and explains:-
What kind of information is collected.
How it is collected.
How it is managed and stored.
How it is used.
How you can access and update information relating to you.
This policy applies to information acquired from stores participating in any Lucky Buys Reward program and from members of the Lucky Buys Reward program who have completed the Membership Application Form ("Members") .
Information collected and held by Lucky Buys is subject to the Privacy Act, and Lucky Buys respects and supports privacy protection in relation to information collected. Lucky Buys is committed to compliance with the National Privacy Principles contained in the Privacy Act 1988 (Commonwealth).
The Collection of Personal Information
What Kind of Information? - Lucky Buys collects and holds information relating to the Lucky Buys Reward program. This information includes name, address and other details describing the Member.
The personal information may include:
name, address, telephone number
e-mail address
age or date of birth
occupation
participating retailer that issued card
transaction details and points collected at each participating retail store
points balance and rewards received from each respective participating retail store
Member signature/authorities
How is it Collected? - This happens when any person joins or participates in the Lucky Buys Reward program. In addition, on each occasion when a Member presents their Lucky Buys Reward customer card to a participating retailer in order to claim or redeem points at the participating retailer's store, details of that transaction are recorded and kept in the program database.
How is it Stored and Managed? - These records are stored electronically in a computer database managed by Lucky Buys, or on behalf of Lucky Buys by contractors.
How Lucky Buys uses Personal Information
Lucky Buys uses the information contained in the database primarily for the purpose of managing and administering the Lucky Buys Reward program. Participating retailers also have access to the database, for the same purpose.
In addition, Lucky Buys and participating retailers (and specific umbrella organisations representing the interests of the participating retailers or any group of them as "Program Partners") utilise information held on the database for the secondary purpose of marketing campaigns, planning, product development, competitions and prize awards.
No persons other than Lucky Buys, participating retailers or Program Partners, or employees, agents and contractors of those persons, are authorised to access Member Information held in the program database. All persons who are allowed to access the information are required to maintain its confidentiality and comply with privacy laws.
Data Quality and Security
Lucky Buys is committed to taking all reasonable steps to make sure the information held on its database is accurate and secure.
Access and Updating Customer Information
If you wish to review or update Member information about you held by Lucky Buys, you may contact Lucky Buys. Please write to:
The Manager Lucky Buys Reward Program PO BOX 3184, Nunawading VIC 3131
or telephone 1300 765 656
Marketing Communications
Every Member has the right not to receive direct marketing communications that are not included with any reward points summary or statement. If you wish to exercise this right, please write to the Manager at the address above with your request. There is no charge for giving effect to such requests.
LB-PAC